Freshdesk Guide
Delight your customers with effortless customer service. Engage in more meaningful conversations every day, across every channel, with every customer.
Getting Started
Set up your account, configure support channels, customize your portal to reflect your brand and more.
Email Channel
Use your email channel to its full potential with all the information you need about email ticketing in Freshdesk.
Freshdesk Agent Guide
A comprehensive guide to Freshdesk, for agents.
Admin Configuration
Configure SLAs, CSAT surveys, ticket forms, multiple products and other features.
Configuring Automations
Save time and manual effort by automating mundane tasks in your helpdesk.
End User Experience
Control how your customers experience Freshdesk and help them make the most of your support portal.
Customer Portal Setup
Details on how to get your support portal up and running
Help Widget
Embed a contact form and show customers self service options within your website.
Chat Channel
Make it easy for customers to reach out via instant messaging by integrating Feshchat with Feshdesk.
Phone Channel
Configure Freshdesk's phone channel to efficiently manage all customer calls in one place.
Social Channel
Integrate your Twitter and Facebook accounts with Freshdesk and support your customers on social media.
Self Service Setup
Creating and managing content using knowledge base, multillingual KBase and community forums.
Freddy AI for CX
Bots & AI automation to enable you to create a best-in-class customer experience throughout your support lifecycle.
Freddy Self-service
Build and deploy chatbots on the fly, without having to code. Provide resolutions and empower customers to help themselves.
Field Service Management
Plan your field technicians' schedules, pass on customer requests to them & live-track progress as they solve problems on-site.
The Freshdesk Mobile App
Support customers effortlessly even when you're away, using the Freshdesk mobile app to its full extent.
Reporting and Analytics
Make data-driven decisions using insights you can derive from detailed reports generated by Freshdesk.
Integrations in Freshdesk
Extend the functionality of your helpdesk with ready-to-use integrations or even build your own to suit your needs.
Policies, Security and Data Protection
Moderate how you authenticate users on your helpdesk, how you host your portal and control access to it.
Freshdesk API
Learn to use the Freshdesk API to integrate existing and custom functionality into your helpdesk.
FreshThemes Guide
Choose from a library of slick, ready-made themes to customize your portal with just a click.